Which behavior should be avoided when handling customer complaints?

Brushing off a customer's concerns is a behavior that should be avoided when handling complaints because it can lead to significant dissatisfaction and a feeling of being undervalued. Customers who have taken the time to voice their complaints expect to be heard and considered. By not taking their concerns seriously or dismissing them, you undermine their feelings and may exacerbate the situation, leading to frustration and potentially driving them away from your service or product. Acknowledging and addressing complaints is crucial in customer service; it helps build trust and demonstrates that the company values the customer's experience. Active engagement and genuine efforts to resolve issues foster positive relationships and can turn a negative experience into a loyal customer relationship.