What should you do when a customer is in your store?

Prioritizing in-store customers is essential for providing excellent customer service. When a customer is physically present in your store, they have made the effort to come in and are directly engaging with your business. Acknowledging their presence and focusing on their needs creates a welcoming atmosphere and shows that you value their time and patronage.

In-store customers typically expect personalized service, and prioritizing them allows you to address their questions and assist them effectively, which can lead to increased customer satisfaction and loyalty. It also enhances the overall shopping experience, encouraging customers to return in the future. Providing attentive service to those who are present builds trust and rapport, which is essential in the retail environment.