Should you include a "Thank you note" when shipping an item?

Including a "Thank you note" when shipping an item is a best practice in customer service and enhances the overall customer experience. It shows appreciation for the customer's business, fostering a personal connection that can lead to greater customer loyalty. This small gesture can make a significant impact, as it demonstrates attention to detail and a commitment to customer satisfaction.

By including a note, you convey a sense of gratitude that can differentiate your business from competitors. Customers often appreciate being acknowledged and valued, which can encourage repeat business and positive word-of-mouth recommendations. Therefore, incorporating a thank-you note serves not only as a courteous gesture but also as a strategic move to build and maintain customer relationships.