How should you respond to a customer’s request for a product you do not offer?

When a customer requests a product that is not offered, the most effective response is to politely inform them of its unavailability and suggest alternatives if possible. This approach acknowledges the customer's needs and maintains a positive relationship by showing that you care about their experience. By offering alternatives, you can help provide a solution that may satisfy the customer, which reinforces the customer-centric nature of your service.

Additionally, this response keeps the communication open and fosters trust, as it demonstrates that you are willing to help them find something that may still meet their needs. This not only enhances customer satisfaction but can also lead to opportunities for upselling or introducing the customer to other products that they might find useful.