A customer walks into the office and asks for the deadline to file a permit application. What is the best action to take if you do not know the answer?

The most effective action in this scenario is to inform the person that you don't know the answer but will find out. This approach demonstrates several key aspects of excellent customer service. First, it acknowledges the customer's inquiry and their need for accurate information, which shows that you are attentive and willing to help.

By admitting that you do not have the information readily available, you maintain honesty, which is crucial in building trust with clients. Additionally, this option emphasizes a proactive attitude. Instead of leaving the customer with uncertainty, you take responsibility to seek out the correct answer, ensuring they feel valued and well taken care of.

This response can lead to a more positive interaction, as it establishes that you are committed to finding a solution rather than just providing an uncertain or potentially incorrect answer. It also allows for an opportunity to engage with your resources, whether that’s checking internal documents, consulting colleagues, or looking up information, ultimately fostering a more informed and efficient work environment.